Missouri Dept. of Social Services - Frequently Asked Questions

Browse articles explaining our services and programs below, or use the Search on the right side of the page to find answers to your questions.

This resource only offers general information regarding Frequently Asked Questions and cannot provide answers regarding specific cases. If you have questions regarding a case, please call 1-855-373-4636.

Knowledge Base

  1. Adult Medical 

    1. What is the difference between Medicare and Medicaid (MO HealthNet)?
    2. What is the MO HealthNet (Medicaid) program for Seniors?
    3. What is the MO HealthNet (Medicaid) program for Persons who are Blind and Visually Impaired?
    4. What is the MO HealthNet (Medicaid) program for Persons with Disabilities?
    5. What are the eligibility requirements for the MO HealthNet (Medicaid) program for Seniors?
  2. Child Care for Families 

    1. How is eligibility for Child Care Subsidy determined?
    2. Where should I go to find quality child care?
    3. What is a sliding fee?
    4. What is a copayment?
    5. Am I eligible for Child Care Subsidy if I am enrolled in online classes?
  3. Child Care Providers 

    1. What is a sliding fee?
    2. What is a copayment?
    3. How will I know when a child is no longer authorized for Child Care Subsidy?
    4. What should I do if I have questions about my Authorization Letter?
    5. What do I do if I have a payment issue?
  4. Child Support 

    1. Overview of Child Support Services
    2. Establishing Paternity
    3. Using Direct Deposit for Child Support Payments
    4. Termination of Child Support
    5. Affidavit for Termination of Child Support
  5. EBT Cardholders 

    1. Who is allowed to use my Electronic Benefit Transfer (EBT) card and PIN?
    2. How do I use my EBT card?
    3. How do I check my EBT benefits online?
    4. What if I have a card, but haven’t used it for a while?
    5. How do I change my PIN?
  6. EBT Retailers 

    1. What are the benefits of EBT?
    2. Can sales tax be charged on Food Stamp purchases?
    3. Are there any restrictions on Food Stamp purchases?
    4. Can a store give cash refunds for purchases made with Food Stamp benefits?
    5. How do I change banks for my EBT settlement?
  7. Family Medical 

    1. What types of MO HealthNet coverage are available for my family and me?
    2. Who can apply for MO HealthNet benefit coverage?
    3. What is MAGI?
    4. How do I apply for MO HealthNet benefits?
    5. How do I apply “online” for MO HealthNet?
  8. Food Stamp Program 

    1. How can I apply for Food Stamp benefits?
    2. Am I eligible for Food Stamps benefits?
    3. How long does it take to get Food Stamp benefits?
    4. Where can I get help for my family while I am waiting on approval for Food Stamp benefits?
    5. How can I check on my Food Stamp application?
  9. Low Income Energy Assistance Program 

    1. What is the Low Income Home Energy Assistance Program?
    2. Who is eligible for LIHEAP?
    3. How does it work?
    4. How can I apply for help with my utility bill?
    5. When can I apply and expect payment for heating assistance?
  10. Medical Review Process 

    1. Why do I have to go through the medical review process?
    2. How does the Family Services Division determine disability?
    3. Who is on the Medical Review Team (MRT)?
    4. How long does the medical review process take?
    5. How will I know if the Medical Review Team (MRT) has enough information to make a decision?
  11. Missouri Work Assistance 

    1. Why do I need to contact the Missouri Work Assistance (MWA) Program?
    2. How will the Missouri Work Assistance (MWA) Program help me?
    3. Where's the closest Missouri Work Assistance (MWA) Center to me?
  12. Spend Down Program 

    1. What is Spend Down?
    2. How much is my Spend Down amount?
    3. How do I pay my Spend Down?
    4. How do I meet Spend Down using medical expenses?
    5. What types of medical expenses qualify to be counted toward Spend Down?
  13. Temporary Assistance 

    1. How long will I be eligible for Temporary Assistance benefits?
    2. What state can I use Temporary Assistance benefits in?
    3. Is a face-to-face interview required to complete my Temporary Assistance application?
    4. What is a Temporary Assistance annual review?
    5. What are the drug testing requirements?
  14. All articles 

    1. What is the difference between Medicare and Medicaid (MO HealthNet)?
    2. Why do I have to apply for other programs such as Social Security Disability in order to be eligible for MO HealthNet?
    3. How can I apply for Food Stamp benefits?
    4. Why do I have to go through the medical review process?
    5. What is Spend Down?
    168 articles 

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