Knowledge Base

  1. Adult Medical 

    1. What is the difference between Medicare and Medicaid (MO HealthNet)?
    2. What is the MO HealthNet (Medicaid) program for Seniors?
    3. What is the MO HealthNet (Medicaid) program for Persons who are Blind and Visually Impaired?
    4. What is the MO HealthNet (Medicaid) program for Persons with Disabilities?
    5. What are the eligibility requirements for the MO HealthNet (Medicaid) program for Seniors?
  2. Becoming an Adoptive Parent 

    1. What is adoption?
    2. Who are the children awaiting adoption?
    3. Do I have to be married to become an adoptive parent?
    4. Do I have to own my own home to become an adoptive parent?
    5. What are the age requirements to become an adoptive parent?
  3. Child Care for Families 

    1. How is eligibility for Child Care Subsidy determined?
    2. Where should I go to find quality child care?
    3. What is a sliding fee?
    4. What is a copayment?
    5. Am I eligible for Child Care Subsidy if I am enrolled in online classes?
  4. Child Care Provider Training Requirements 

    1. Do the training requirements apply to all child care providers?
    2. Where can I find the actual law that states who must obtain the training?
    3. What initial trainings are required and where can I find the training?
    4. When do new employees have to have the initial training requirements finished?
    5. How much will the initial and annual training cost? Will I be reimbursed for the cost?
  5. Child Care Providers 

    1. What is a sliding fee?
    2. What is a copayment?
    3. How will I know when a child is no longer authorized for Child Care Subsidy?
    4. What should I do if I have questions about my Authorization Letter?
    5. What do I do if I have a payment issue?
  6. Child Support 

    1. Overview of Child Support Services
    2. Establishing Paternity
    3. Using Direct Deposit for Child Support Payments
    4. Termination of Child Support
    5. Affidavit for Termination of Child Support
  7. Children's Division 

    1. Foster Care FAQ
  8. Choosing a Managed Care Health Plan & Primary Care Provider 

    1. What if my doctor does not accept a MO HealthNet Managed Care Health Plan?
    2. What is the difference between the MO HealthNet Managed Care health plans?
    3. Can I change my MO HealthNet Managed Care health plan?
    4. When can I start getting care with my MO HealthNet Managed Care health plan?
    5. What if I have a special health care need?
  9. EBT Cardholders 

    1. Who is allowed to use my Electronic Benefit Transfer (EBT) card and PIN?
    2. How do I use my EBT card?
    3. How do I check my EBT benefits online?
    4. What if I have a card, but haven’t used it for a while?
    5. How do I change my PIN?
  10. EBT Retailers 

    1. What are the benefits of EBT?
    2. Can sales tax be charged on Food Stamp purchases?
    3. Are there any restrictions on Food Stamp purchases?
    4. Can a store give cash refunds for purchases made with Food Stamp benefits?
    5. How do I change banks for my EBT settlement?
  11. Family Medical 

    1. What types of MO HealthNet coverage are available for my family and me?
    2. Who can apply for MO HealthNet benefit coverage?
    3. What is MAGI?
    4. How do I apply for MO HealthNet benefits?
    5. How do I apply “online” for MO HealthNet?
  12. Fee-For-Service Program Participants 

    1. How can I find out if I have MO HealthNet coverage?
    2. I am receiving Medicare. Can I also receive MO HealthNet? How do they work together?
    3. Can I have a private insurance plan with my MO HealthNet?
    4. What does MO HealthNet pay for?
    5. How can I tell if a specific procedure is covered?
  13. Food Stamp Program 

    1. How can I apply for Food Stamp benefits?
    2. Am I eligible for Food Stamps benefits?
    3. How long does it take to get Food Stamp benefits?
    4. Where can I get help for my family while I am waiting on approval for Food Stamp benefits?
    5. How can I check on my Food Stamp application?
  14. I am an Adoptive Parent 

    1. What type of post-adoption services are available to my family?
    2. Where do I find post-adoption services?
    3. What services are available for a family receiving adoption subsidy?
    4. Can I make changes to my adoption subsidy agreement?
    5. When does the adoption subsidy agreement end?
  15. Low Income Energy Assistance Program 

    1. What is the Low Income Home Energy Assistance Program?
    2. Who is eligible for LIHEAP?
    3. How does it work?
    4. How can I apply for help with my utility bill?
    5. When can I apply and expect payment for heating assistance?
  16. Managed Care Enrollment 

    1. Who needs to enroll?
    2. What is the deadline to enroll?
    3. Does every eligible member of my family need to enroll in the same health plan?
    4. Who is not required to enroll in the Managed Care Program?
    5. If I am eligible for the Managed Care Program, is my whole household eligible?
  17. Managed Care Program Participants 

    1. How can I find out if I have MO HealthNet coverage?
    2. Who has to enroll with a Managed Care health plan?
    3. What Happens if My Eligibility Group Changes?
    4. What services are available?
    5. When can I start getting services?
  18. Medical Review Process 

    1. Why do I have to go through the medical review process?
    2. How does the Family Services Division determine disability?
    3. Who is on the Medical Review Team (MRT)?
    4. How long does the medical review process take?
    5. How will I know if the Medical Review Team (MRT) has enough information to make a decision?
  19. Missouri Work Assistance 

    1. Why do I need to contact the Missouri Work Assistance (MWA) Program?
    2. How will the Missouri Work Assistance (MWA) Program help me?
    3. Where's the closest Missouri Work Assistance (MWA) Center to me?
  20. MO HealthNet for Kids Premium Group 

    1. Why do some MO HealthNet for Kids program participants have to pay a monthly premium?
    2. Will my premium ever change?
    3. Where do I mail my MO HealthNet for Kids premium payment?
    4. Can I pay my MO HealthNet for Kids premium over the phone using my debit card or credit card?
    5. Where do I call to see if my MO HealthNet for Kids payment was received or if I have questions?
  21. Non-Emergency Medical Transportation 

    1. What is NEMT?
    2. Who can get NEMT services?
    3. What health care services can I get NEMT to take me to?
    4. How do I use the NEMT program?
    5. What do I need when I call 1-866-269-5927 for a ride?
  22. Older Youth Non-Owner Auto Insurance Policy 

    1. What is a Named Non-Owner Policy?
    2. What is the difference between this policy and other named non-owner insurance policies?
    3. How do I apply for the special Named Non-Owner insurance policy through AIPSO?
    4. How do I find an insurance agent?
    5. What does the policy cover?
  23. Older Youth Owner Auto Insurance Policy 

    1. What is the new legislation all about?
    2. How does this affect me as a 16 or 17 year old driver?
    3. I’ve never purchased an auto policy before. What do I have to do?
    4. What will I need when I’m ready to buy a policy?
    5. What if my agent has difficulty finding an insurance company who will insure me?
  24. Re-Entry Services for Older Youth 

    1. Am I eligible for re-entry services if I am married?
    2. I am 18 or older, and I have never been in care. Can I be placed in care?
    3. Am I still eligible for services if I choose to live with a roommate?
    4. What if I have a child?
    5. Will I have the same case manager?
  25. Spend Down Program 

    1. What is Spend Down?
    2. How much is my Spend Down amount?
    3. How do I pay my Spend Down?
    4. How do I meet Spend Down using medical expenses?
    5. What types of medical expenses qualify to be counted toward Spend Down?
  26. Temporary Assistance 

    1. How long will I be eligible for Temporary Assistance benefits?
    2. What state can I use Temporary Assistance benefits in?
    3. Is a face-to-face interview required to complete my Temporary Assistance application?
    4. What is a Temporary Assistance annual review?
    5. What are the drug testing requirements?
  27. All articles 

    1. What is the difference between Medicare and Medicaid (MO HealthNet)?
    2. Why do I have to apply for other programs such as Social Security Disability in order to be eligible for MO HealthNet?
    3. How can I apply for Food Stamp benefits?
    4. Why do I have to go through the medical review process?
    5. What is Spend Down?

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