What can I do if a NEMT service is denied?

The NEMT program will send you a letter if they do any of the following:

  • Deny or give a limited approval of service
  • Suspend or end a service already approved
  • Deny payment for a service

You have the right to ask for a State Fair Hearing within 90 days from the date of the letter. You may ask anyone such as a family member, your minister, a friend, or an attorney to help you. A decision will be made within 90 days from the date you asked for a State Fair Hearing unless it was an expedited request. For information on a State Fair Hearing, call the Participant Services Unit at 1-800-392-2161 (Toll Free) or 1-573-751-6527 (at your cost).

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