When do I call the Customer Service number on the back of the EBT card?

Contact Customer Service at 800-997-7777 when:

  • You lose your card or your card is stolen
  • Your card is damaged and no longer works
  • You want to request a new PIN
  • You were charged more than once for the same transaction
  • You were charged by a merchant but did not receive the groceries
  • There are transactions on your account that you did not do

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