All articles

  1. Affidavit for Termination of Child Support

  2. Am I eligible for additional time of care while I travel to work or school?

  3. Am I eligible for Child Care Subsidy if I am enrolled in online classes?

  4. Am I eligible for Food Stamps benefits?

  5. Am I eligible for re-entry services if I am married?

  6. Am I still eligible for services if I choose to live with a roommate?

  7. Are taxes withheld from the payments I receive?

  8. Are there any restrictions on Food Stamp purchases?

  9. Are there guidelines in terms of character?

  10. Are there medical bills that MO HealthNet (Medicaid) won’t pay if I am in the Spend Down program?

  11. Are there other discounts available?

  12. Are there programs to help women with breast or cervical cancer?

  13. Automatic Withdrawal

  14. Can a store give cash refunds for purchases made with Food Stamp benefits?

  15. Can bottle/can deposits be charged to Food Stamp benefits?

  16. Can friends or family be paid for child care through the Child Care Subsidy program?

  17. Can I change my health plan?

  18. Can I change my MO HealthNet Managed Care health plan?

  19. Can I change my Primary Care Provider?

  20. Can I drive other youth in foster care?

  21. Can I get child care before and after school and during summer and spring breaks?

  22. Can I get evening and weekend care for my children through the Child Care Subsidy program?

  23. Can I get healthcare when I am away from home?

  24. Can I get help with non-emergency medical transportation?

  25. Can I get help with non-emergency medical transportation?

  26. Can I get help with prescription costs?

  27. Can I get someone to come help me with my household chores?

  28. Can I have a private insurance plan with my MO HealthNet?

  29. Can I make changes to my adoption subsidy agreement?

  30. Can I make installment payments?

  31. Can I pay my MO HealthNet for Kids premium over the phone using my debit card or credit card?

  32. Can I speak with a live person if I need assistance?

  33. Can I take my child to a child care provider so that I can study?

  34. Can I take my child to any child care provider?

  35. Can I use bills, expenses or receipts more than once to meet spend down?

  36. Can I use my MO HealthNet if I travel out of state?

  37. Can more than one youth in the same household get this insurance for the same vehicle?

  38. Can my adult child or a friend get information about my case or application on my behalf?

  39. Can my Child Care Subsidy be back dated?

  40. Can sales tax be charged on Food Stamp purchases?

  41. Can we have multiple employees’ watch the approved on-line training(s) and all participants still receive credit for the training?

  42. Changing Your Doctor (PCP or Provider)

  43. Do all of these initial and annual trainings have to be completed every year?

  44. Do I and/or my employees have to go through the Missouri Workshop Calendar to register for Pediatric First Aid/CPR? I had my certification completed by a local Fire Department, does that count?

  45. Do I fill out an application every time I bring in a disconnect notice?

  46. Do I have to be married to become an adoptive parent?

  47. Do I have to foster before I can adopt?

  48. Do I have to have a driver’s license to obtain the insurance?

  49. Do I have to have my card to get food or cash?

  50. Do I have to own my own home to become an adoptive parent?

  51. Do I have to pay a premium?

  52. Do I have to pay for this service?

  53. Do I have to pay or reach my Spend Down every month?

  54. Do I have to pay the medical bills to use them to meet my Spend Down?

  55. Do I need a referral to see a specialist?

  56. Do I need a referral to see a specialist?

  57. Do I need to provide verification that I am in foster care with an application?

  58. Do new hires have to complete both the initial and annual training requirements?

  59. Do the training requirements apply to all child care providers?

  60. Does every eligible member of my family have to pick the same health plan?

  61. Does every eligible member of my family need to enroll in the same health plan?

  62. Does everyone pay a copay?

  63. Does it cost to use my card?

  64. Establishing Paternity

  65. Foster Care FAQ

  66. Has prescription drug coverage changed?

  67. How can I apply for Food Stamp benefits?

  68. How can I apply for help with my utility bill?

  69. How can I check on my Food Stamp application?

  70. How can I check on my Temporary Assistance application?

  71. How can I complete a Food Stamp benefit interview?

  72. How can I find a doctor that takes MO HealthNet?

  73. How can I find out if I have MO HealthNet coverage?

  74. How can I find out if I have MO HealthNet coverage?

  75. How can I find out the status of my application with the Medical Review Team (MRT)?

  76. How can I find out when my MO HealthNet Managed Care Program’s open enrollment period is?

  77. How can I get a replacement EBT card?

  78. How can I get help to apply?

  79. How can I get information about my disabled child’s coverage?

  80. How can I obtain or look up my MOPD ID?

  81. How can I tell if a specific prescription drug is covered?

  82. How can I tell if a specific procedure is covered?

  83. How can I verify I am covered after submitting my payment?

  84. How do I apply for MO HealthNet benefits?

  85. How do I apply for Senior, Blind or Disabled services under MO HealthNet (Medicaid)?

  86. How do I apply for the special Named Non-Owner insurance policy through AIPSO?

  87. How do I apply “online” for MO HealthNet?

  88. How do I change banks for my EBT settlement?

  89. How do I change my PIN?

  90. How do I check my EBT benefits online?

  91. How do I contact my adoption subsidy worker?

  92. How do I find an insurance agent?

  93. How do I find the status of my application?

  94. How do I get a copy of my certificate for the online training offered by DSS-CD?

  95. How do I know if my elderly parent qualifies for home and community based care?

  96. How do I meet Spend Down using medical expenses?

  97. How do I pay my Spend Down?

  98. How Do I Report a Change?

  99. How do I report a Change?

  100. How do I set up my pin number?

  101. How do I sign up for automatic withdrawal?

  102. How do I use my EBT card?

  103. How do I use the NEMT program?

  104. How does a youth apply for the special Named Non-Owner insurance policy through the Plan?

  105. How does it work?

  106. How does the cost for youth in state custody cost compare to other named non- owner policies that AIPSO offers?

  107. How does the Family Services Division determine disability?

  108. How does the Family Support Division (FSD) determine if I am blind?

  109. How does this affect me as a 16 or 17 year old driver?

  110. How is eligibility for Child Care Subsidy determined?

  111. How long do I have the Named Non-Owner insurance after I leave care?

  112. How long does it take to get Food Stamp benefits?

  113. How long does the medical review process take?

  114. How long should my EBT card last before it needs to be replaced?

  115. How long will I be eligible for Food Stamp benefits?

  116. How long will I be eligible for Temporary Assistance benefits?

  117. How long will I receive Child Care Subsidy?

  118. How long will it take my application to be approved?

  119. How much Child Care Subsidy am I eligible for?

  120. How much is my Spend Down amount?

  121. How much will the initial and annual training cost? Will I be reimbursed for the cost?

  122. How much will the state pay toward my child’s care?

  123. How often must I renew my Registration Agreement?

  124. How old can medical bills be if I want to use them to help meet spend down this month?

  125. How to find a doctor (PCP or Provider)

  126. How to find a doctor (PCP or Provider)

  127. How will I be paid for children in foster care?

  128. How will I know if I am approved or denied?

  129. How will I know if I am approved?

  130. How will I know if I am eligible for MO HealthNet for my family or children?

  131. How will I know if I am eligible for MO HealthNet for seniors, blind, or disabled persons?

  132. How will I know if I am eligible for MO HealthNet for uninsured or pregnant women and newborns?

  133. How will I know if I am NOT approved?

  134. How will I know if I’m accepted for coverage?

  135. How will I know if the Medical Review Team (MRT) has enough information to make a decision?

  136. How will I know when a child is no longer authorized for Child Care Subsidy?

  137. How will the Missouri Work Assistance (MWA) Program help me?

  138. How will you know if a provider and their staff/volunteers have completed the initial and annual training?

  139. I am 18 or older, and I have never been in care. Can I be placed in care?

  140. I am applying for MO HealthNet today, but I have been sick and had medical bills for a long time. Can I get help paying those bills as well?

  141. I am homeless and need help immediately. What can I do?

  142. I am receiving Medicare. Can I also receive MO HealthNet? How do they work together?

  143. I am the parent of a disabled child, where do I go for help?

  144. I can’t afford to pay my Spend Down, but I thought it could be “met” with medical bills. Why do I keep getting invoices with due dates for payment?

  145. I don't think my claim should be denied. What can I do?

  146. I don't think my claim should be denied. What can I do?

  147. I have not received my Blind Pension check. What should I do?

  148. I heat my home with electric heaters and use propane/gas only for cooking, can I claim electric as my heating source?

  149. I just got approved for Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI), do I still have to wait for the Medical Review Team decision?

  150. I mailed in my application with all requested information, how long will it take to process my application?

  151. I received heating assistance. Do I need to apply again for assistance through the summer ECIP?

  152. I recently gave birth. Will my newborn receive Managed Care coverage? If so, how do I enroll my newborn?

  153. I submitted my medical bills to meet my Spend Down but my MO HealthNet (Medicaid) is still not active. Is there a problem?

  154. I want to look at my staff’s training records online. How can I do that?

  155. I want to look up my own training record. How can I do that?

  156. I was approved for MO HealthNet (Medicaid) but my provider says I am “inactive”. What should I do?

  157. I was denied re-entry services by the Children’s Division. Do I have other options?

  158. I was told there was a program that could help me pay my monthly Medicare Part B premium and deductibles. Is this true?

  159. If I am eligible for the Managed Care Program, is my whole household eligible?

  160. If I sign up for automatic withdrawal, when is the MO HealthNet for Kids payment taken out?

  161. If my payment is made by automatic withdrawal what do I do if I change banks or accounts?

  162. If my payment is made by automatic withdrawal, do I need to complete the Automatic Withdrawal Authorization form each month?

  163. Is a face-to-face interview required to complete my Temporary Assistance application?

  164. Is the policy coverage period 6 months or 12 months?

  165. It is my open enrollment period. Can I keep the same health plan and Primary Care Provider?

  166. I’m getting an error message on the Missouri Workshop Calendar or I am having problems using the Missouri Workshop Calendar.

  167. I’ve already enrolled with a health plan. Why did I get another enrollment packet?

  168. I’ve never purchased an auto policy before. What do I have to do?

  169. My MOPD ID or Toolbox is not working. Who can I contact?

  170. My parent is in a nursing home, is she eligible for other services?

  171. Non-IV-D Payment Processing Fee

  172. Once I am approved, do I need to complete another application to get more help?

  173. Overview of Child Support Services

  174. Should I notify someone if I change child care providers?

  175. Since LIHEAP started a month later, will it also end a month later?

  176. Termination of Child Support

  177. Using Direct Deposit for Child Support Payments

  178. What are eligibility requirements for the MO HealthNet (Medicaid) for people with Disabilities?

  179. What are my participant rights?

  180. What are some of the reasons my MO HealthNet for Kids case could close?

  181. What are the age requirements to become an adoptive parent?

  182. What are the benefits of EBT?

  183. What are the drug testing requirements?

  184. What are the eligibility requirements for the MO HealthNet (Medicaid) program for individuals who are Blind or Visually Impaired?

  185. What are the eligibility requirements for the MO HealthNet (Medicaid) program for Seniors?

  186. What are the requirements for absences and holidays?

  187. What are the training requirements for becoming adoptive parents?

  188. What can I do if a NEMT service is denied?

  189. What changes must I report concerning my child care registration?

  190. What do I do if I changed bank accounts and my Spend Down is automatically withdrawn each month?

  191. What do I do if I have a payment issue?

  192. What do I do if my income or family size changes?

  193. What do I do if my ride is late?

  194. What do I have to do if I move to another placement outside of Missouri?

  195. What do I need to do if I move to another placement within Missouri?

  196. What do I need when I call 1-866-269-5927 for a ride?

  197. What does MO HealthNet pay for?

  198. What does the policy cover?

  199. What else do I need to know about the NEMT program?

  200. What happens after I enroll?

  201. What happens if I become ineligible for Temporary Assistance benefits?

  202. What happens if I do not choose a health plan?

  203. What happens if I do not have sufficient funds in my account to cover my payment made by check or through the automatic withdrawal?

  204. What happens if I enter the wrong PIN?

  205. What Happens if My Eligibility Group Changes?

  206. What happens if my MO HealthNet for Kids payment is late?

  207. What health care services can I get NEMT to take me to?

  208. What if I disagree with FSD about something with my Spend Down?

  209. What if I do not pay the premium?

  210. What if I don’t own a vehicle?

  211. What if I have a card, but haven’t used it for a while?

  212. What if I have a child?

  213. What if I have a special health care need?

  214. What if I have not been treated or tested by a medical provider?

  215. What if I return to custody under re-entry, am released from care, and would like to come back into care again?

  216. What if my agent has difficulty finding an insurance company who will insure me?

  217. What if my bills are less than my monthly Spend Down?

  218. What if my bills are more than my monthly Spend Down?

  219. What if my doctor does not accept a MO HealthNet Managed Care Health Plan?

  220. What if services are still needed after age 18?

  221. What if the store’s terminal for using my EBT card is not working?

  222. What information would be helpful to provide when applying for MO HealthNet (Medicaid) services?

  223. What initial trainings are required and where can I find the training?

  224. What is a copay?

  225. What is a copayment?

  226. What is a copayment?

  227. What is a Federally Qualified Health Center?

  228. What is a Food Stamp mid-certification review?

  229. What is a Named Non-Owner Policy?

  230. What is a Named Non-Owner Policy?

  231. What is a sliding fee?

  232. What is a sliding fee?

  233. What is a Temporary Assistance annual review?

  234. What is a unit of care?

  235. What is acceptable verification of medical expenses?

  236. What is adoption?

  237. What is home and community based care?

  238. What is MAGI?

  239. What is NEMT?

  240. What is Spend Down?

  241. What is Spend Down?

  242. What is the Affordable Care Act?

  243. What is the deadline to enroll?

  244. What is the difference between Medicare and Medicaid (MO HealthNet)?

  245. What is the difference between the MO HealthNet Managed Care health plans?

  246. What is the difference between this policy and other named non-owner insurance policies?

  247. What is the Family Care Safety Registry (FCSR)?

  248. What is the Health Risk Assessment Form?

  249. What is the income limit for the Adult MO HealthNet (Medicaid) program?

  250. What is the Low Income Home Energy Assistance Program?

  251. What is the Missouri Automobile Insurance Plan?

  252. What is the MO HealthNet (Medicaid) program for Persons who are Blind and Visually Impaired?

  253. What is the MO HealthNet (Medicaid) program for Persons with Disabilities?

  254. What is the MO HealthNet (Medicaid) program for Seniors?

  255. What is the new legislation all about?

  256. What is Transitional Child Care?

  257. What MO HealthNet (Medicaid) services are available for seniors?

  258. What MO HealthNet coverage is available if I am pregnant, blind or disabled?

  259. What relationships are considered when determining the number of unrelated children in care?

  260. What services are available for a family receiving adoption subsidy?

  261. What services are available?

  262. What services are subject to a copay?

  263. What should I do if I didn’t receive my enrollment packet or misplaced it?

  264. What should I do if I have questions about my Authorization Letter?

  265. What should I do if I lose my MO HealthNet card?

  266. What should I do if I moved after I submitted my application?

  267. What should I do if I receive a bill or if there is a charge on my credit report?

  268. What should I do if I receive a bill or if there is a charge on my credit report?

  269. What should I do if my doctor will not take the MO HealthNet (Medicaid) card?

  270. What state can I use Food Stamp benefits in?

  271. What state can I use Temporary Assistance benefits in?

  272. What type of post-adoption services are available to my family?

  273. What type of support services are provided after a child is placed in my home?

  274. What types of medical expenses qualify to be counted toward Spend Down?

  275. What types of MO HealthNet coverage are available for my family and me?

  276. What will happen if I get a ticket or is involved in an accident while drinking? Will this increase the policy cost and by how much?

  277. What will I need when I’m ready to buy a policy?

  278. When are Food Stamp benefits available?

  279. When can I apply and expect payment for heating assistance?

  280. When can I apply for the summer Energy Crisis Intervention Program (ECIP)?

  281. When can I apply?

  282. When can I start getting care with my MO HealthNet Managed Care health plan?

  283. When can I start getting services?

  284. When do I and/or my staff/volunteers have to have the annual training requirement finished?

  285. When do I call the Customer Service number on the back of the EBT card?

  286. When do new employees have to have the initial training requirements finished?

  287. When does the adoption subsidy agreement end?

  288. When is my MO HealthNet for Kids payment due?

  289. When will my MO HealthNet coverage start and how much will it cost?

  290. Where can I find the actual law that states who must obtain the training?

  291. Where can I get help for my family while I am waiting on approval for Food Stamp benefits?

  292. Where do I call to see if my MO HealthNet for Kids payment was received or if I have questions?

  293. Where do I find post-adoption services?

  294. Where do I mail my MO HealthNet for Kids premium payment?

  295. Where should I go to find quality child care?

  296. Where's the closest Missouri Work Assistance (MWA) Center to me?

  297. Which court can help me file a petition for re-entry?

  298. Who are the children awaiting adoption?

  299. Who can apply for MO HealthNet benefit coverage?

  300. Who can get NEMT services?

  301. Who determines if I can get this insurance?

  302. Who has to enroll with a Managed Care health plan?

  303. Who is allowed to use my Electronic Benefit Transfer (EBT) card and PIN?

  304. Who is eligible for LIHEAP?

  305. Who is not required to enroll in the Managed Care Program?

  306. Who is on the Medical Review Team (MRT)?

  307. Who needs to enroll?

  308. Whose medical bills can I use?

  309. Why did my Spend Down amount go up?

  310. Why do I have to apply for other programs such as Social Security Disability in order to be eligible for MO HealthNet?

  311. Why do I have to apply for other programs such as Social Security Disability in order to be eligible?

  312. Why do I have to go through the medical review process?

  313. Why do I need Medicare Part B if I have MO HealthNet (Medicaid)?

  314. Why do I need to contact the Missouri Work Assistance (MWA) Program?

  315. Why do some MO HealthNet for Kids program participants have to pay a monthly premium?

  316. Why was my MOHealthNet case closed?

  317. Will I be required to renew and if so, how often?

  318. Will I have the same case manager?

  319. Will my premium ever change?

Feedback and Knowledge Base