All articles ← Knowledge Base Affidavit for Termination of Child Support Am I eligible for additional time of care while I travel to work or school? Am I eligible for Child Care Subsidy if I am enrolled in online classes? Am I eligible for Food Stamps benefits? Are taxes withheld from the payments I receive? Are the trainings only allowed to be through Educare or the Missouri Workshop Calendar? Are there any restrictions on Food Stamp purchases? Are there medical bills that MO HealthNet (Medicaid) won’t pay if I am in the Spend Down program? Are there programs to help women with breast or cervical cancer? Automatic Withdrawal Can a store give cash refunds for purchases made with Food Stamp benefits? Can bottle/can deposits be charged to Food Stamp benefits? Can friends or family be paid for child care through the Child Care Subsidy program? Can I change my health plan? Can I change my MO HealthNet Managed Care health plan? Can I change my Primary Care Provider? Can I get child care before and after school and during summer and spring breaks? Can I get evening and weekend care for my children through the Child Care Subsidy program? Can I get healthcare when I am away from home? Can I get help with non-emergency medical transportation? Can I get help with non-emergency medical transportation? Can I get help with prescription costs? Can I get someone to come help me with my household chores? Can I have a private insurance plan with my MO HealthNet? Can I pay my MO HealthNet for Kids premium over the phone using my debit card or credit card? Can I speak with a live person if I need assistance? Can I take my child to a child care provider so that I can study? Can I take my child to any child care provider? Can I use bills, expenses or receipts more than once to meet spend down? Can I use my MO HealthNet if I travel out of state? Can my adult child or a friend get information about my case or application on my behalf? Can my Child Care Subsidy be back dated? Can sales tax be charged on Food Stamp purchases? Can we have multiple employees’ watch the on-line training and all participate still receive credit for the training? Can we work with our local health department to combine several topics into one training and submit them to the Missouri Workshop Calendar for approval so we can train locally? Changing Your Doctor (PCP or Provider) Do all of these trainings have to be completed every year? Do all staff have to complete the Child Care Subsidy Orientation even if they do not handle the invoicing? We only have certain staff that handles the invoicing. Do I and/or my employees have to go through the Missouri Workshop Calendar to register for CPR/First Aid? I had my certification completed by a local Fire Department, does that count? Do I fill out an application every time I bring in a disconnect notice? Do I have to have my card to get food or cash? Do I have to pay a premium? Do I have to pay for this service? Do I have to pay or reach my Spend Down every month? Do I have to pay the medical bills to use them to meet my Spend Down? Do I need a referral to see a specialist? Do I need a referral to see a specialist? Does every eligible member of my family have to pick the same health plan? Does every eligible member of my family need to enroll in the same health plan? Does everyone pay a copay? Does it cost to use my card? Establishing Paternity Foster Care FAQ Has prescription drug coverage changed? How can I apply for Food Stamp benefits? How can I apply for help with my utility bill? How can I check on my Food Stamp application? How can I check on my Temporary Assistance application? How can I complete a Food Stamp benefit interview? How can I find a doctor that takes MO HealthNet? How can I find out if I have MO HealthNet coverage? How can I find out if I have MO HealthNet coverage? How can I find out the status of my application with the Medical Review Team (MRT)? How can I find out when my MO HealthNet Managed Care Program’s open enrollment period is? How can I get a replacement EBT card? How can I get help to apply? How can I get information about my disabled child’s coverage? How can I tell if a specific prescription drug is covered? How can I tell if a specific procedure is covered? How can I verify I am covered after submitting my payment? How do I apply for MO HealthNet benefits? How do I apply for Senior, Blind or Disabled services under MO HealthNet (Medicaid)? How do I apply “online” for MO HealthNet? How do I change banks for my EBT settlement? How do I change my PIN? How do I check my EBT benefits online? How do I find the status of my application? How do I know if my elderly parent qualifies for home and community based care? How do I meet Spend Down using medical expenses? How do I pay my Spend Down? How Do I Report a Change? How do I report a Change? How do I set up my pin number? How do I sign up for automatic withdrawal? How do I use my EBT card? How do I use the NEMT program? How does it work? How does the CCDF training requirement align with Missouri licensing rule requirements? How does the Family Services Division determine disability? How does the Family Support Division (FSD) determine if I am blind? How is eligibility for Child Care Subsidy determined? How long does it take to get Food Stamp benefits? How long does the medical review process take? How long should my EBT card last before it needs to be replaced? How long will I be eligible for Food Stamp benefits? How long will I be eligible for Temporary Assistance benefits? How long will I receive Child Care Subsidy? How long will it take my application to be approved? How much Child Care Subsidy am I eligible for? How much is my Spend Down amount? How much will the state pay toward my child’s care? How much will the training cost? Will I be reimbursed for the cost? How often must I renew my Registration Agreement? How old can medical bills be if I want to use them to help meet spend down this month? How to find a doctor (PCP or Provider) How to find a doctor (PCP or Provider) How will I be paid for children in foster care? How will I know if I am approved or denied? How will I know if I am approved? How will I know if I am eligible for MO HealthNet for my family or children? How will I know if I am eligible for MO HealthNet for seniors, blind, or disabled persons? How will I know if I am eligible for MO HealthNet for uninsured or pregnant women and newborns? How will I know if I am NOT approved? How will I know if the Medical Review Team (MRT) has enough information to make a decision? How will I know when a child is no longer authorized for Child Care Subsidy? How will the Missouri Work Assistance (MWA) Program help me? How will you know if a provider and their staff/volunteers have completed the training? I am applying for MO HealthNet today, but I have been sick and had medical bills for a long time. Can I get help paying those bills as well? I am receiving Medicare. Can I also receive MO HealthNet? How do they work together? I am the parent of a disabled child, where do I go for help? I and/or my staff completed CPR/First Aid training in 2015 and have an active certification for 2 years (expires in August of 2017). Do I/we have to take the training again? I can’t afford to pay my Spend Down, but I thought it could be “met” with medical bills. Why do I keep getting invoices with due dates for payment? I don't think my claim should be denied. What can I do? I don't think my claim should be denied. What can I do? I have 50+ staff which provides care to children. Does each of them have to take the required 11 topics or is it acceptable to have only some of the staff take the classes? I have not received my Blind Pension check. What should I do? I heat my home with electric heaters and use propane/gas only for cooking, can I claim electric as my heating source? I just got approved for Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI), do I still have to wait for the Medical Review Team decision? I mailed in my application with all requested information, how long will it take to process my application? I received a notice about training requirements in the mail. Does this apply to me or my center? I received heating assistance. Do I need to apply again for assistance through the summer ECIP? I recently gave birth. Will my newborn receive Managed Care coverage? If so, how do I enroll my newborn? I submitted my medical bills to meet my Spend Down but my MO HealthNet (Medicaid) is still not active. Is there a problem? I was approved for MO HealthNet (Medicaid) but my provider says I am “inactive”. What should I do? I was told there was a program that could help me pay my monthly Medicare Part B premium and deductibles. Is this true? If I am a licensed provider, can my staff and myself attend the training offered by Educare? If I am eligible for the Managed Care Program, is my whole household eligible? If I hire a new employee or bring on a new volunteer before or after June 30, 2017, do they need to complete the trainings? If I own the child care business or employ staff such as a cook, office assistant or administrative staff that does not provide direct supervision of children, do I/they need to take the training? If I sign up for automatic withdrawal, when is the MO HealthNet for Kids payment taken out? If my employees take these training topics in 2017, will they count for 2017 clock hours? If my payment is made by automatic withdrawal what do I do if I change banks or accounts? If my payment is made by automatic withdrawal, do I need to complete the Automatic Withdrawal Authorization form each month? Is a face-to-face interview required to complete my Temporary Assistance application? Is there a specific number of training hours that must be completed? Is there a way for us to have our personnel certified so these trainings can be maintained in house and still ensure that we stay within compliance with both the Missouri Workshop Calendar and OPEN? Is this training only required if I wish to remain contracted or registered with the state to receive payment services provided to children eligible for child care assistance or does it affect the USDA Food program in any way? It is my open enrollment period. Can I keep the same health plan and Primary Care Provider? I’ve already enrolled with a health plan. Why did I get another enrollment packet? My facility does not transport children. Do we have to take the training about transportation of children? My parent is in a nursing home, is she eligible for other services? Non-IV-D Payment Processing Fee Once I am approved, do I need to complete another application to get more help? Our staff has already completed the Mandatory Child Abuse/Neglect Training on the Workshop Calendar. Can we still use this as approved training for this requirement? Overview of Child Support Services Should I notify someone if I change child care providers? Since LIHEAP started a month later, will it also end a month later? Some of our staff are teachers with degrees in Education or Early Childhood Education, do they still need to complete the training topics? Termination of Child Support Using Direct Deposit for Child Support Payments We are a license-exempt school based childcare center and have received training almost identical to what is being required. Can these trainings count? We do not serve infants or toddlers. Do we still need to do the back to sleep training or shaken baby? We have volunteers that assist only a couple days a year. Do all volunteers have to be trained in the topics? We run a license-exempt day camp during the summer. Will the training requirements be the same for us? What are eligibility requirements for the MO HealthNet (Medicaid) for people with Disabilities? What are my participant rights? What are some of the reasons my MO HealthNet for Kids case could close? What are the benefits of EBT? What are the drug testing requirements? What are the eligibility requirements for the MO HealthNet (Medicaid) program for individuals who are Blind or Visually Impaired? What are the eligibility requirements for the MO HealthNet (Medicaid) program for Seniors? What are the requirements for absences and holidays? What can I do if a NEMT service is denied? What changes must I report concerning my child care registration? What do I do if I changed bank accounts and my Spend Down is automatically withdrawn each month? What do I do if I have a payment issue? What do I do if my income or family size changes? What do I do if my ride is late? What do I need when I call 1-866-269-5927 for a ride? What does MO HealthNet pay for? What else do I need to know about the NEMT program? What happens after I enroll? What happens if I and/or my staff do not complete the training? What happens if I become ineligible for Temporary Assistance benefits? What happens if I do not choose a health plan? What happens if I do not have sufficient funds in my account to cover my payment made by check or through the automatic withdrawal? What happens if I enter the wrong PIN? What Happens if My Eligibility Group Changes? What happens if my MO HealthNet for Kids payment is late? What health care services can I get NEMT to take me to? What if I disagree with FSD about something with my Spend Down? What if I have a card, but haven’t used it for a while? What if I have a special health care need? What if I have not been treated or tested by a medical provider? What if my bills are less than my monthly Spend Down? What if my bills are more than my monthly Spend Down? What if my doctor does not accept a MO HealthNet Managed Care Health Plan? What if the store’s terminal for using my EBT card is not working? What information would be helpful to provide when applying for MO HealthNet (Medicaid) services? What is a copay? What is a copayment? What is a copayment? What is a Federally Qualified Health Center? What is a Food Stamp mid-certification review? What is a sliding fee? What is a sliding fee? What is a Temporary Assistance annual review? What is a unit of care? What is acceptable verification of medical expenses? What is home and community based care? What is MAGI? What is NEMT? What is Spend Down? What is Spend Down? What is the Affordable Care Act? What is the deadline to complete training? What is the deadline to enroll? What is the difference between Medicare and Medicaid (MO HealthNet)? What is the difference between the MO HealthNet Managed Care health plans? What is the Family Care Safety Registry (FCSR)? What is the Health Risk Assessment Form? What is the income limit for the Adult MO HealthNet (Medicaid) program? What is the Low Income Home Energy Assistance Program? What is the MO HealthNet (Medicaid) program for Persons who are Blind and Visually Impaired? What is the MO HealthNet (Medicaid) program for Persons with Disabilities? What is the MO HealthNet (Medicaid) program for Seniors? What is Transitional Child Care? What MO HealthNet (Medicaid) services are available for seniors? What MO HealthNet coverage is available if I am pregnant, blind or disabled? What relationships are considered when determining the number of unrelated children in care? What services are available? What services are subject to a copay? What should I do if I didn’t receive my enrollment packet or misplaced it? What should I do if I have questions about my Authorization Letter? What should I do if I lose my MO HealthNet card? What should I do if I moved after I submitted my application? What should I do if I receive a bill or if there is a charge on my credit report? What should I do if I receive a bill or if there is a charge on my credit report? What should I do if my doctor will not take the MO HealthNet (Medicaid) card? What state can I use Food Stamp benefits in? What state can I use Temporary Assistance benefits in? What trainings are required? What type of documentation will providers need to maintain regarding the training? What types of medical expenses qualify to be counted toward Spend Down? What types of MO HealthNet coverage are available for my family and me? When are Food Stamp benefits available? When can I apply and expect payment for heating assistance? When can I apply for the summer Energy Crisis Intervention Program (ECIP)? When can I apply? When can I start getting care with my MO HealthNet Managed Care health plan? When can I start getting services? When do I call the Customer Service number on the back of the EBT card? When is my MO HealthNet for Kids payment due? When will my MO HealthNet coverage start and how much will it cost? Where can I find the actual law that states who must obtain the new training? Where can I get help for my family while I am waiting on approval for Food Stamp benefits? Where do I call to see if my MO HealthNet for Kids payment was received or if I have questions? Where do I mail my MO HealthNet for Kids premium payment? Where should I go to find quality child care? Where's the closest Missouri Work Assistance (MWA) Center to me? Who can apply for MO HealthNet benefit coverage? Who can get NEMT services? Who has to enroll with a Managed Care health plan? Who is allowed to use my Electronic Benefit Transfer (EBT) card and PIN? Who is eligible for LIHEAP? Who is not required to enroll in the Managed Care Program? Who is on the Medical Review Team (MRT)? Who is the assigned point of contact for providers if they have questions? Who needs to enroll? Whose medical bills can I use? Why are we only being given 6 months to complete the training? Why did my Spend Down amount go up? Why do I have to apply for other programs such as Social Security Disability in order to be eligible for MO HealthNet? Why do I have to apply for other programs such as Social Security Disability in order to be eligible? Why do I have to go through the medical review process? Why do I need Medicare Part B if I have MO HealthNet (Medicaid)? Why do I need to contact the Missouri Work Assistance (MWA) Program? Why do some MO HealthNet for Kids program participants have to pay a monthly premium? Why was my MOHealthNet case closed? Will I be required to renew and if so, how often? Will my premium ever change? Will OPEN monitor or track the trainings? We currently use OPEN after meeting the initial requirements, but after we start hiring more employees it may be difficult to track. Will the trainings be available online? You indicate that some of the trainings will cover more than one topic. How will we know which trainings count for two or more required training topics?