EBT Cardholders ← Knowledge Base Who is allowed to use my Electronic Benefit Transfer (EBT) card and PIN? How do I use my EBT card? How do I check my EBT benefits online? What if I have a card, but haven’t used it for a while? How do I change my PIN? Does it cost to use my card? What if the store’s terminal for using my EBT card is not working? What happens if I enter the wrong PIN? Do I have to have my card to get food or cash? When do I call the Customer Service number on the back of the EBT card?